FREQUENTLY ASKED QUESTIONS

Why do carpet manufacturer's warranties require annual deep carpet cleaning by a professional carpet cleaner? That’s because of two destructive forces that normally affect every carpet-“soiling” and “loss of texture”. Soiling is the build up of dirt particles and other similar materials that cling to our carpet’s fibers. Despite regular vacuuming, these particles and materials accumulate within the carpet pile and result in a gradual dulling of the carpet’s color. It takes deep extraction cleaning powerful equipment and quality cleaning solutions at least annually to remove this accumulated material. An important aspect of professional carpet cleaning is that it leaves no residue like small store purchased or rented machines that do not have the extraction power and therefore, leave a lot of “sticky” residue behind which attracts more dirt.

FREQUENTLY ASKED QUESTIONS - CARPET CLEANING
How long will it take to clean my carpet? On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how dirty the carpet is, and any necessary spot removal treatments.

Won't water ruin my carpet? Modern carpet technology is basically water resistant, and the limited amount of water used in our cleaning process is 95% removed by a high powered vacuum.

How long will it take for my carpet to dry? Drying time of a carpet is regulated by humidity, air flow to the room and the type of carpet. Air conditioning or heat, depending on the time of year, will help speed the process. It typically takes between 2 and 6 hours, depending on the aforementioned variables.

Why clean my carpet when I've heard that cleaning makes it soil faster? Modern cleaning methods used by Denali Clean rinse virtually all cleaning agents out of your carpet so it will not attract dirt. This problem refers to cleaning companies who use soap, which may leave a dirt-attracting residue, or dry cleaning methods, which leave oily powder particles in your carpet to attract dirt.

Will the cleaning agents used harm my children or pets? Our basic cleaning solution is very similar to laundry detergent. As a general rule, keep your children and pets from lying or playing on wet carpet.

How long do I have to wait after cleaning to let my children or pets on the carpet? The carpet may be walked on with clean feet, socks or shoes while wet. Activity on the carpet should be limited to this foot traffic until the carpet is dry.

Do I need to move my furniture before the crew arrives? No. Our crews are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. We do suggest you remove any breakable items from table tops, etc.

Do I have to be home while my carpet is being cleaned? It is not necessary that you be home while your carpet is cleaned because our cleaning technicians are thoroughly trained professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet.

Can I have both my area rug and the carpet that it sits on cleaned at the same time? Yes. However, the area rug cannot dry over the wet carpet. The area rug must be taken to another area, such as dry carpet or clean concrete, to dry.

What should I do if the stains that were cleaned reappear? Although most stains that are removed from carpet do not reappear, deep stains in carpet backing may wick back to the surface. If this happens, call your local Denali Clean for assistance.

How do you guarantee customer satisfaction? We are happy to work with you to correct any situation that may arise, thus guaranteeing your satisfaction.

FREQUENTLY ASKED QUESTIONS - WATER EXTRACTION

Can my carpet be salvaged after flooding? There are many factors which must be considered when determining if your carpet and pad can be safely salvaged after flooding. Contact your local Denali Clean for an evaluation.

My hardwood floor has buckled. Can it be salvaged? If the floor is dried quickly and thoroughly it may be able to be fastened into place. There are no guarantees, however, that it can be saved.

How can I minimize the chance of nasty molds or bacteria growing in my walls? After flooding, the best way is to thoroughly dry the walls as quickly as possible.